Refund policy

At Urban Buck Pakistan, your satisfaction is at the heart of everything we do. We want you to love what you order and if something isn't quite right, we've made our return, refund, and exchange process as simple and transparent as possible. Please read the policy below carefully so we can serve you quickly and hassle-free.

Exchange Policy

Eligibility for Exchange

  • Items must be exchanged within 3 days of delivery.
  • Products must be unused, unwashed, and in their original packaging with all tags attached.
  • A valid proof of purchase (receipt or order confirmation) is required.

Non-Exchangeable Items

  • Customized or personalized products
  • Underwear, swimwear, socks, bottles, caps, and goggles (for hygiene reasons)

Exchange Procedure

  1. Contact our customer support at sales@urbanbuck.pk to request an exchange, or fill out our Exchange Request Form using the link below.
  2. Once approved, our representative will create a replacement order.
  3. During delivery, our rider will collect the original product and deliver the new one simultaneously.
  4. Please ensure the item is securely packed before handing it over.
  5. Delivery time for exchanged items is typically 4–5 working days after shipment.

Exchange Request Form: Click here to submit your Exchange Request

Shipping Costs

  • Customers must pay Rs. 350 as an exchange shipping fee, except for cases involving defective or incorrect items.

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer service team immediately after receiving your parcel.

Additional Notes

  • Maximum two exchanges are allowed per order (excluding sale orders).
  • Sale items are eligible for only one exchange, and must be exchanged for other sale items.
  • No refund or credit is issued for price differences between sale and regular items.

Refund Policy

Eligibility: Refunds can be requested within 3 days of receiving your order.

Verification: Returned products will be inspected by our team before refund approval.

Refund Process: Once verified, we will contact you to collect your bank, Easypaisa, or JazzCash details for the refund.

Processing Time: Refunds are typically processed within 3 business days after we receive and verify the returned item.

Return & Refund Request Form: Click here to submit your Return / Refund Request